TERMS OF USE & PRIVACY POLICY

TERMS OF USE

Welcome to the Ministry of Tourism & Environment (MTA). These terms and conditions outline the rules and regulations for the use of the MTA tourism consumer website.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use MTA’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Ministry’s terms and conditions. “The Ministry”, “Ourselves”, “We”, “Our” and “Us”, refers to MTA. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

License

Unless otherwise stated, MTA and/or its licensors own the intellectual property rights for all material on this MTA website. All intellectual property rights are reserved. You may view and/or print pages from www.timorleste.tl for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.timorleste.tl
  • Sell, rent or sub-license material from www.timorleste.tl
  • Reproduce, duplicate or copy material from timorleste.tl
  • Redistribute content from timorleste.tl (unless content is specifically made for redistribution) 

Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

  • Government agencies
  • Search engines
  • Media organizations
  • Online directory distributors when they list our MTA website in their directory
  • System wide accredited businesses except soliciting non-profit and fundraising organizations which may not hyperlink to our website.

These organizations may link to our home page, to publications or to other website information so long as the link: is not in any way misleading; does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and fits within the context of the linking party’s site.

We may consider and approve at our sole discretion other link requests from the following types of organizations: commonly known consumer and/or business information sources, associations, internet portals, educational institutions and trade associations.  We will approve link requests from these organizations if we determine that: the link would not reflect unfavourably on us or our accredited businesses; the organization does not have an unsatisfactory record with us; the benefit to us from the visibility associated with the hyperlink outweighs the absence of MTA; and where the link is in the context of general resource information or is otherwise consistent with content in the media or similar product furthering the mission of MTA.

These organizations may link to our home page, or to other website information so long as the link: is not in any way misleading; does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and fits within the context of the linking party’s site.

If you are among the organizations requiring prior approval and are interested in linking to our website, you must notify us by sending an e-mail to [email protected] Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our web site, and a list of the URL(s) on our site to which you would like to link.  Please allow 2-3 weeks for a response.

Approved organisations may hyperlink to our website by use of the following:

  • Our name
  • Uniform resource locator (web address) being linked to
  • Any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of MTA’s logo(s) or other artwork will be allowed for linking without a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill)
Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer: are subject to the preceding paragraph; and govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

PRIVACY POLICY

Our Privacy Policy describes how and what data MTA and its agents (“we”) collect from you, and how and why we use your personal data. The agents are our back-end providers of services that support our website and the services that we offer. This policy also describes choices we provide for you to access, update or otherwise take control of your personal data that we process. We collect, process and analyse the data in order to provide you with the services available via www.timorleste.tl and to provide other information or services including valuable information, offers and services to travellers, meeting planners, the travel trade or those interested in travel to Timor-Leste and in related travel, leisure, cultural, lodging and entertainment or services available through our partners. By visiting this website, you are accepting the practices described in this Privacy Policy.

Who Does This Privacy Policy Apply To?

This Privacy Policy applies to the conduct of MTA, and those independent contractors who operate portions of this website on MTA’s behalf, insofar as their conduct relates to this website. When we use the terms “website” or “this website”, we mean those webpages and website described and defined in the Terms and Conditions of Use.
This Privacy Policy does not apply to the practices of companies that MTA does not own or control, or to people that MTA does not employ or manage. Third party websites that you connect to through this website are not under MTA’s control and are subject to their own privacy policies rather than this Privacy Policy.

How Do We Get The Information?

Opt-In Information

Information may be received about you when you agree to provide us with to you based on your agreement to opt in to receive this information.

Cookies

We may use cookies. We collect information so that we can provide the best possible experience when you utilize our services. In order for you to use our website, subscribe to our electronic newsletter and other electronic mailings, participate in our programs and promotions and participate in sweepstakes or other contests that we may sponsor, we collect personal information that you submit to us and nonpersonal information that is collected by the use of cookies. We may use cookies to keep track of your status as a participant in our promotions, to tailor information to your preferences or for other similar purposes. Cookies also help us estimate and report the size of our viewing community and traffic.
Cookies help us serve you better. We collect information that does not identify you personally but rather identifies your computer or browser. We do not collect any personal information that you do not provide. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. This information is used to track visitor use of the website and visitor behavioural patterns.
Your Web browser only allows us to access the cookies we have already sent to your computer, not the cookies that other websites have sent. We do not and cannot use cookies to retrieve any information from your computer that we did not put there in the first place. You can adjust your Web browser to refuse all new cookies, to notify you whenever you are about to receive a new cookie, or to disable cookies completely. Most web browsers also offer users the ability to control the placement and duration of cookies. Search for “cookies” under the web browser’s Help menu for more information on cookie management features available. Please note, however, that if you do set your browser not to accept cookies, you may not be able to take advantage of certain features enjoyed by other visitors to our website.

What Will You Do With My Information?

Provide Information

The primary reason why we collect information from you is to provide you with the services that you request and to enhance your experience at our website. From time to time, we may use your personal information for internal or external marketing and promotional purposes or analytical purposes. For example, we may send you updates on upcoming Timor-Leste events and special offers, and we may email you about promotions and surveys. In addition to our internal use of the information we collect, your personal information is used to help make sure that you receive all the information you need to make your stay in Timor-Leste as pleasant as possible.

Analyse

We also use the information we collect to make sure that our website provides you with the resources you need and the level of quality you expect. For example, information about the sections of the website that people visit most frequently and least frequently helps us to decide which features website users find useful and which features need some changes. We may also use IP addresses to analyse trends, help us administer the website, track the movement of visitors and gather broad demographic information for aggregate use. IP addresses are not linked to any other personally identifiable information.

Disclosure for Legal Purposes

The law requires that we may be required to share your personal information and nonpersonal information (see cookies section above for examples of nonpersonal information) pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose and share your personal and nonpersonal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this site’s Terms of Service or as otherwise required by law.

Will Third Parties Have Access To My Information?

Aggregated Demographic Information

We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. No personal information is disclosed in this manner.

Ad Serve Companies

We use third-party advertising companies to serve ads when users visit our website. These companies may use information (not including name, address, email address or telephone number) about visitors to our website in order to provide advertisements about goods and services of interest to such visitors.

Partners

Also, we may occasionally provide your contact information to our partners and affiliates who may, in turn, send you information by, for example, mail or email about their products and services. On occasion, we may offer a special promotion (such as a sweepstakes, contest or a free subscription to goods and services) on the website in conjunction with a third-party service provider, sponsor or promotional partner, and share your information with that third-party service provider, sponsor or promotional partner so that it can send you other special promotions it offers and, in those instances, we will inform you of the identity of the third-party partner.

Agents

We sometimes use third party agents to run our website, publish our newsletter, provide you with useful information about offers and services to travellers or those interested in travel to Timor-Leste and in related travel, leisure, cultural, lodging, and entertainment or services available through our partners or to make or fulfill offers you receive from us. Our agents and partners include web services providers, contest fulfillment providers, airlines, hotels and lodging providers, sightseeing and entertainment venues. We may share the information that you provide with our agents or partners in order to provide you with services and information. We require our agents and partners to keep your information private, not share it with anyone else and, if they would like to contact you directly, obtain your permission to do that.

How Do You Protect My Information?

We know that when you provide us with any type of information, you’re trusting us to keep it safe from unauthorized intrusion. We take all reasonable steps, through the use of updated security software and protocols, to ensure that your personal information is safe.

Other Things To Know

We do not actively encourage use of our website by children or market or direct advertising to those under 16. You agree that you are over 16. We will notify appropriate authorities and, as may be required, you of a personal data breach without undue delay if there is a high risk of harm based on the type of information and breach or provide notice in an appropriate manner where the breach does not pose a high risk of harm.

By submitting information to us, you consent to its collection and use by us in accordance with this Privacy Policy. If you have any questions about this Privacy Policy, please contact us by email at [email protected]