FOOD HYGIENE & PREPARATION

, ILO Training Materials
FOOD HYGIENE & PREPARATION
GUESTHOUSE OPERATORS TOURISM TRAINING MODULE 2 | TRAINER – RESOURCES 1

Activities have all been assigned quick references so you can easily see if they are small group,
pair, individual or large group exercises.

Organisations: ETDA, ILO

Authors: Jocelyn Condon

FOOD HYGIENE & PREPARATION

, ILO Training Materials
FOOD HYGIENE & PREPARATION
GUESTHOUSE OPERATORS TOURISM TRAINING MODULE 2 | PARTICIPANT

This module is the second in a series of three training modules designed to assist guesthouse
owners and operators with various aspects of running a successful food and accommodation
8 | Recipes for packed lunches 79
business. You will find that this module builds on and complements the previous module,
which focused on Understanding Tourists and Tourism (module 1). When you have
completed this training module, you will be ready to move on to the third module: Managing
Reception and Housekeeping.

Organisations: ETDA, Government of Timor Leste

Authors: Jocelyn Condon

UNDERSTANDING TOURISTS & TOURISM

2016, ILO Training Materials
UNDERSTANDING TOURISTS & TOURISM
GUESTHOUSE OPERATORS TOURISM TRAINING MODULE 1 | TRAINER – RESOURCES 1

This training program has
been designed to be used by training professionals to deliver skills-based tourism training in
remote parts of Timor-Leste. The training program consists of three modules. Each module is centered on a different
theme, and builds on the skills and knowledge of the previous modules. The modules are:
Module 1: Understanding tourists and tourism
Module 2: Food hygiene and preparation
Module 3: Managing reception and housekeeping

Organisations: ETDA, ILO

Authors: Jocelyn Condon

UNDERSTANDING TOURISTS & TOURISM

2016, ILO Training Materials
UNDERSTANDING TOURISTS & TOURISM
GUESTHOUSE OPERATORS TOURISM TRAINING MODULE 1 | PARTICIPANT

You might be the owner of a guesthouse or restaurant, a tour operator, or a walking guide.
Successful tourism operators understand what tourists and guests like and need, and are able
to balance this with the needs of the community, creating a successful and sustainable tourism
industry that we can all benefit from.
This manual covers:
• Understanding tourists
• Understanding culture
• Communication
• Customer service
• Safety and security
• The environment
This module is the first in a series of three training modules designed to assist guesthouse
owners and tourism operators with various aspects of running a successful tourism, food or
accommodation business. When you have completed this training module, you will be ready
to move on to the second module: Food Preparation and Service.

Organisations: ETDA, ILO

Authors: